Trust Tree

Register your trademark through IP attorneys, without stepping foot in an attorney’s office.

Trust Tree Logo
Client

Trust Tree Legal, PC

Timeline

December 2014 - July 2015

Services Provided

Product Strategy, Visual Identity and Branding, Web App UX/UI Design

Trust Tree Homepage

The Story

Bill, Kevin, and Randy needed a brand and online platform to transition their in-person trademark registration services into a streamlined digital offering.

Anyone can file a trademark application online through the USPTO, but the application and process are quite confusing if you’re not an attorney.

Trust Tree is a simplified and attorney-guided service for anyone who wants to file a trademark online, but doesn’t want to step foot in an attorney’s office.

Trust Tree Pages

Defining the audience, understanding their problem, and offering a service to solve that problem

Our first priority was to make sure we were all in agreement about who the target customer was. Together, we created assumption personas based on common elements that in-person customers shared, as well as behaviors and thought patterns of those who tend to use the online trademark registration services offered by competitors.

The average business owner's experience with the trademarking process varies so much that it made sense to break the service up into levels (we called them packages) based on how much hand-holding a customer prefers. We modeled this structure after TurboTax, as users can self-select the desired level of help they receive when filing taxes online. Multi-tiered pricing also lets Trust Tree price anchor against themselves, rather than the competition.

Trust Tree Storyboards

We storyboarded the entire user experience from the first point of onboarding, to actually signing up, completing a trademark form, events that occur during that application process, and maintaining a trademark over time.

Trust Tree Web App

Visual Identity, Branding & Tone

The logo needed to be strong, memorable, and simple to begin building a brand for this new startup. The design behind the Trust Tree logo signifies trust and growth, as derived from the name, through the symbolic combination of a tree and key.

We established that the tone used through all communications need to represent the brand in a friendly and educational way, by using helpful, plain language.

Trust Tree Identiy Guide
Trust Tree Business Cards
Trust Tree Magazine Ad

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